Privacy statement for parking houses, parking garages, and parking lots

This statement describes the processing of your personal data by APCOA Parking Austria GmbH, Landstraßer Hauptstraße 146/13A, 1030 Vienna (as defined in Art. 13 para. 1 GDPR).


We will process your personal data only for the following reasons:

  • Contract parking administration
  • Tarif calculation for registered short-term parkers
  • Monitoring of terms of use (e.g. parking across two parking spaces)
  • Examination of legal usage (e.g. exceedence of free parking time)
  • Protection of facilities (e.g. vandalism)
  • Prosecution of abusive usage (e.g. exit without payment)

Data is collected by:

  • your provision of data for contract preperation
  • image recording, analysis of licence plate data

Provision of your personal data is voluntary. According to legal guidelines we are placing signs regarding image recording and collection of licence plate data.


  • Fulfillment of a contract (Art. 6 para. 1 b GDPR)
  • Consent (Art. 6 para. 1 a GDPR)
  • Legitimate interests (Art 6 para. 1 f GDPR), to achieve purposes as described above in 1 (a to f).

You have the right of objection against data processing according to Art. 21 para. 1 GDPR if reasons are existent due to your specific situation.


If required, your personal data will be transferred according to the above described purposes to the following recipients:

  • Data processors (e.g. call center, complaint management)
  • Clearance platforms (e.g. fuel cards, mobility cards, etc.)
  • Insurance companies (e.g. for claims)
  • Debt collection agency, lawyer, law court
  • Public authorities in the context of their duties


Your personal data will be stored only as long as required for our contractual fulfillment, to accomplish the purpuse of data processing as described with 1.

We keep your data according to statutory storage obligations or if the statutory limitation of potential legal claims is still valid. 


You have the right of access, rectification, erasure, restriction, data portability and to object. Please contact us.

If you think that processing your data violates GDPR or your GDPR-related rights areoffended in any other way, please address your complaints to the Austrian Data Protection Authority.


Responsibility: APCOA Parking Austria GmbH, Landstraßer Hauptstraße 146/13A, 1030 Vienna, office[at]

We reserve the right to adapt this privacy statement due to legal or technical changes at any time. Please refer to for the latest public version.

Last update: 4 June 2018

Data privacy statement for website


We use so-called "cookies" to extend the operability of our website and make its use more convenient for you. "Cookies" mean that data can be saved on your computer when you visit our website. You have the option of preventing cookies being stored on your computer by altering your browser settings, however this you limit your use of our website.

Data collection by the use of Google Analytics

Our website uses Google Analytics, a web analysis service. Both Google and Google Analytics use so-called "cookies". These are small text files that are stored on your computer and allow your use of the website to be analysed. Google Analytics collects information on your operating system, browser, IP address, the previous website visited (Referrer URL) and the date and time you visited our website. Information about your use of our website generated by this text file is transmitted to a Google server in the USA and stored there. Google uses this information to analyse your use of our website, to compile reports on website activity for website operators and provide other services associated with website use and internet use. Google passes this information onto third parties where this is statutorily prescribed or where third parties process this data on behalf of Google. This use is anonymous or uses pseudonyms. You can find more information about this from Google

Collection and saving of usage data

We collect and store data, such as the date and time of the website access and the page from which you called up our site etc., to optimise our website. This is done anonymously without personally identifying the user of the site. User profiles are also created by the use of pseudonyms. Here too, there is no link between the person behind the pseudonym and the usage data collected. We also use cookies to collect and store usage data. These are small text files that are stored on your computer and are used to store statistical information, like the operating system, your internet use program (browser), IP address, the website previously visited (Referrer URL) and the time of visit. We only collect this data for statistical purposes to further enhance our website and make our online presence even more attractive. This data is only collected and saved anonymously or under a pseudonym and cannot be traced back to you as an individual.

Assigned use of data

We adhere to the principle of the assigned use of data and only collect, process and store your personal information for the purpose for which you have communicated it to us. Your personal data will not be passed to third parties without your express permission, where this is not necessary to provide the service or complete the contract. We will also only transmit your data to state institutions and authorities authorised to access this information within the scope of our statutory duty of disclosure or if we are obliged to disclose this data by a court judgement.
We take data protection within our company very seriously. Our staff and contracted service companies have a duty of confidentiality and adhere to legal data protection regulations.

Right of information and withdrawal

You can obtain information free of charge at any time about the data we have saved about you without the need to give a reason. You can block, rectify or delete at any time data that we have saved about you. You can also at any time and without giving a reason revoke the consent you have given us to collect and use your data. To do so, please contact the address given in the Legal Notice section. We would be happy at any time to answer any other questions you may have about our data protection information and the processing of your personal data.
Please note that data protection regulations and the handling of data protection, for instance by Google, can continuously change. It is therefore advisable and necessary to keep up to date with changes to statutory regulations and the policies adopted by companies, like Google.


If you wish to order our newsletter, we need confirmation that you are the owner of the stated e-mail address and agree to receipt of the newsletter, as well as your e-mail address. This data is only collected for the purpose of sending you the newsletter and to document our entitlement to do so. This data will not be passed on to third parties. You can cancel your order of our newsletter and revoke your consent for us to store your e-mail address at any time.