Below you will find a summary of the most frequently asked questions about long-term parking:
Login/Registration
Simply search for the desired location on apcoa.at and go directly from there to the APCOA portal. Select the appropriate tariff and select the 1st of the following month as the start date. Then click on "add to shopping cart" on the desired product. Then click on the shopping cart at the top right to place your order. If you are not a customer yet, please create an account and then log in with the account information. If you already have an account, you can log in right away. After registration please check the shipping address and read the terms of use thoroughly. Finally, enter the license plate number (do not forget the spaces as described), select and enter the payment method and click on "Order with costs" after checking the specified data. Your request is now being processed.
Attention: When paying by SEPA direct debit, the validation key, which is sent by e-mail, must be entered immediately.
If the old contract was not a special tariff, the new contract can be concluded under "Locations" via the existing account in the APCOA portal. If it was a special rate, please email: csc(at)apcoa.at
To enter the license plate correctly, first select the country in which the license plate is registered. Then the rest of the license plate number can be typed in the field next to it. It is important to pay attention to upper and lower case letters and to the spaces between letters and numbers, because this is the only way to ensure the uniqueness of the license plate. Within Austria, the spaces are also crucial, because otherwise there could be identical entries between standard and desired license plates. As in this case, for example: WU SCHI 1 and W USCHI 1.
The long-term parking permit will be sent by mail to the address provided before the start of the contract.
The general minimum term of a long-term parking subscription is 3 months. Deviating minimum terms are included in the respective tariff description. The minimum term means that the contract duration must be at least the number of months specified.
Payment by SEPA direct debit is possible as long as it is a bank account in an EU country.
Cost/account
The service fee covers free replacement of the long-term parking permit in case of theft or loss. In addition, 24/7 accessibility of the call center is provided - should the journal service be required, it is free of charge.
The deposit is to be paid before the start of the garage use. The monthly usage fee is always due in advance on the first of each month. The payment will be carried out by SEPA direct debit, the amount is debited automatically.
No, so-called "standing invoices" are issued. This means that the first standing invoice is sent when the long-term parking subscription is taken out and is usually valid until the end of the calendar year. A new standing invoice is created and sent when a new calendar year begins or something changes in the long-term parking subscription (price adjustment, number of rented parking spaces).
Account modifications
Please understand that we do not plan to decommission long-term parking passes. The reason for this is that cancelled long-term parking subscriptions would have to be taken into account when allocating additional long-term parking spaces, which could result in a loss of capacity utilization. We therefore request that you cancel your long-term parking subscription and take out a new one when you need it again. However, we cannot guarantee availability in this case.
In this case, this data must be updated in the APCOA portal (https://portal.apcoa.at/) in the "Account overview" area. If a new standing invoice is necessary, please simply send an e-mail to csc@apcoa.at.
Please send a short email to csc@apcoa.at. We are working on making it possible to update the license plate in our APCOA portal (https://portal.apcoa.at/) soon.
End of contract
Please send an email to csc(at)apcoa.at. Generally, a one-month notice period applies to the last day of the month, depending on any minimum terms. If, for example, the long-term parking subscription is to be terminated on 30.06., the notification of termination must reach us by 31.05. at the latest.
At the end of the long-term parking subscription (end date according to the confirmation of cancellation), the long-term parking permits must be returned immediately afterwards by registered mail to APCOA (APCOA Austria GmbH, Attn: Customer Accounting, Landstraßer Hauptstraße 146/13A, 1030 Vienna) or handed in at the respective location, if staffed.
After the end of the long-term parking subscription and as soon as the long-term parking authorization (parking card, remote control, key, etc.) is received by APCOA, the refund of the deposit will be made, taking into account any balance on the announced account.
Problems
In case of an emergency (when entering or exiting), please press the intercom button on the entry or exit column. The call center will help you in this case. Otherwise, please send an email to dauerparken(at)apcoa.at.
If you have any other questions about parking or APCOA FLOW App , please feel free to contact us:
If you have any other questions about long-term parking or the APCOA Flow App, you may find what you are looking for in our other FAQs:
